Refund & Cancellation Policy

Orders may be cancelled only within a limited time after placing the order.

Once the order has been processed, prepared, shipped, or customized, cancellation requests may not be accepted.

Zubiya Couture reserves the right to cancel any order due to:

• Product unavailability
• Payment issues
• Incorrect pricing or technical errors
• Suspected fraudulent transactions
• Incomplete customer information

If an order is cancelled by Zubiya Couture after payment confirmation, the eligible refund amount will be processed accordingly.

Refunds may only be applicable under specific circumstances, including:

• Wrong product received
• Damaged product received
• Defective item received
• Order cancellation approved by our team

To request a refund, customers must contact our support team within the applicable timeframe after receiving the order.

Refund requests must include:

• Order details
• Clear product images
• Description of the issue

All refund requests are subject to review and approval by our team.

Refunds may not be provided in the following cases:

• Minor color variations due to screen settings or photography lighting
• Slight embroidery or handcrafted detailing variations
• Products damaged after delivery due to misuse or mishandling
• Change of mind after order confirmation
• Incorrect size selection by the customer
• Customized or specially tailored products

As many of our products involve detailed embroidery craftsmanship, slight variations may naturally occur and are considered part of the uniqueness of handcrafted fashion.

Exchange requests may be considered depending on product availability and approval conditions.

Products requested for exchange must:

• Be unused and unwashed
• Include original tags and packaging
• Be in original condition

Zubiya Couture reserves the right to deny exchanges if products do not meet the required conditions.

Approved refunds are typically processed within a reasonable timeframe depending on the payment method and banking procedures.

Refund timelines may vary based on:

• Payment provider
• Bank processing time
• Original payment method

Zubiya Couture is not responsible for delays caused by banking or third-party payment systems.

Shipping charges, delivery fees, or additional handling costs may not be refundable unless the issue is caused by an error from our side.

Customers may also be responsible for return shipping charges where applicable.

We encourage customers to carefully review product details, sizing information, and order specifications before making a purchase.

Our team remains committed to delivering premium embroidered fashion with quality craftsmanship and customer satisfaction.

For cancellation, refund, or exchange-related queries, customers may contact us through our official website contact page.

Thank you for choosing Zubiya Couture.